[Agilo for Trac] Closing Tickets - Setting Hours to Zero

sojrner

2015-10-08 15:41:17 UTC

Huzzah! You are correct. Thank you for the response on this.

Incidentally, is there any documentation on what each of the compontents in
the ini does? Specifically the agilo.* components...

Thanks again for the help.

Hi there,
when enabled, the rule you mentioned
- set the ticket status to closed when the remaining time is set to 0
- set the remaining time to 0 when the ticket is closed as fixed
so if you disable that rule, you should have the behavior youâre after.
Can you confirm?
cheers,
Stefano
Hello All,
I've been running Agilo on Trac for about 6 months now and we've
encountered an issue with the flow when tickets close. Currently when a
ticket is closed, any remaining hours are set to zero. When reporting on
hours after a ticket is closed results in inflating the report results.
Specifically it inflates the hours of the user that closed the ticket, but
the hours also log against the milestone in general. I am aware of
the CloseTicketWithRemainingTimeZeroRule, which I'm using for different
reasons. I'm also wondering if there is another rule that allows the
feature of setting hours to zero on close (the near-opposite of the other
rule) to be turned off as well. If not, can anyone suggest an alternative?
Let me know if this is at all unclear or if I can supply further
information. I've spent quite some time searching for an answer to this to
no avail. Thanks in advance for the response and help.
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