[Agilo for Trac] Browser crash (new Safari 8.0) when opening Trac/Agilo backlog

Discussion:

t***@public.gmane.org

2014-10-18 07:17:05 UTC

Hi all,

Since the latest Safari update it crashes when trying to open an Agilo
backlog. Strangely enough this does not occur on the Agilo test/demo
environment on agilofortrac.com so I presume its may be a configuration
issue on my own server.

See Safari report and system specs below.

Any ideas what may be the cause?

It works fine on Firefox and Chrome.

*Client system*
- Mac OS 10.10 (Yosemite) (but also had same issue on 10.9 Maverics with
new Safari)
- Safari 8.0

*Server system*
- Ubuntu 14.04 LTS
- Python 2.7
- Trac 1.0.1

*Some information on Safari Problem Report:*

Process: com.apple.WebKit.WebContent [762]
Path:
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 10600 (10600.1.25)
Build Info: WebKit2-7600001025000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [490]
User ID: ------

Date/Time: 2014-10-18 09:07:08.024 +0200
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: -----------------

Time Awake Since Boot: 3800 seconds

Crashed Thread: 8 DFG Worklist Worker Thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT

Application Specific Information:
Bundle controller class:
BrowserBundleController

Process Model:
Multiple Web Processes
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Claudio Di Cosmo

2014-10-21 08:14:23 UTC

Permalink

Hi,
which version of Agilo for Trac are you using?
Have you any extensions for Safari that could issue the cash? (to check you
extensions you can run from command line: ls -1 /Library/Internet\ Plug-Ins)
In order to understand if the problem is related to your specific
configuration, can you also try on another machine with Safari 8.0 and
check if the error comes out again?

Cheers,

Claudio Di Cosmo
Software Engineer
Agilo Software GmbH
Gruenberger Str. 54
10245 Berlin, Germany

claudio.dicosmo-CKHYNj9aYvRx67MzidHQgQC/***@public.gmane.org
http://www.agilosoftware.com

Follow us on twitter: http://twitter.com/agiloforscrum,
http://twitter.com/agilofortrac

Amtsgericht Charlottenburg: HRB 127146
CEO Marion Eickmann, Andrea Tomasini

Post by t***@public.gmane.org
Hi all,
Since the latest Safari update it crashes when trying to open an Agilo
backlog. Strangely enough this does not occur on the Agilo test/demo
environment on agilofortrac.com so I presume its may be a configuration
issue on my own server.
See Safari report and system specs below.
Any ideas what may be the cause?
It works fine on Firefox and Chrome.
*Client system*
- Mac OS 10.10 (Yosemite) (but also had same issue on 10.9 Maverics with
new Safari)
- Safari 8.0
*Server system*
- Ubuntu 14.04 LTS
- Python 2.7
- Trac 1.0.1
*Some information on Safari Problem Report:*
Process: com.apple.WebKit.WebContent [762]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 10600 (10600.1.25)
Build Info: WebKit2-7600001025000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [490]
User ID: ------
Date/Time: 2014-10-18 09:07:08.024 +0200
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: -----------------
Time Awake Since Boot: 3800 seconds
Crashed Thread: 8 DFG Worklist Worker Thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
BrowserBundleController
Multiple Web Processes
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t***@gmail.com

2014-10-25 07:44:47 UTC

Permalink

Hi,

apologies for the delayed response, I didn't receive a notification on your
reply. Thanks for replying.

Plugin output:

AdobeAAMDetect.plugin

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

Default Browser.plugin

Flash Player.plugin

LogMeIn.plugin

LogMeInSafari32.plugin

LogitechHarmony.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

flashplayer.xpt

nsIQTScriptablePlugin.xpt

It seems to occur on both my macs .. iMac (2011) Yosemite and MacBook Air
(2012) Yosemite. Both have the same issue in Safari since 8.0 was released.

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Remko Seelig

2014-10-31 12:39:44 UTC

Permalink

Hi,

thanks for helping out here.

Unfortunately no luck here in disabling the Safari Plugins. I have attached
the crash report.

Fortunately the workaround is using a different browser, in this case I'm
using Firefox which is working fine, but I prefer staying with one single
browser.

I need to add that I suspect this might be a configuration issue on my
server. I did connect to your Agilo hosted demo server and was able to
browse all pages and work with Agilo using Safari without any issues.

Some information on my Trac/Agilo server:
- Ubuntu 12.04.05 LTS
- Python 2.7.3
- Trac 1.0.1
- Agilo 1.3.13 PRO

Regards,
Remko Seelig

2014-10-30 11:09 GMT+01:00 Claudio Di Cosmo <

Hi,
One thing that you can do is disabling all your plugins. So except for
these five
Default Browser.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
flashplayer.xpt
nsIQTScriptablePlugin.xpt
To do so, open your finder and go to the folder "/Library/Internet
Plug-Ins" (you can use the go feature by pressing SHIFT-COMMAND-G) and move
the other files to another location (e.g. your desktop)
If it crashes again, can you send me also the safari crash log file? It is
located in the "~/Library/Logs/DiagnosticReports/"
Cheers,
Claudio Di Cosmo
Software Engineer
Agilo Software GmbH
Gruenberger Str. 54
10245 Berlin, Germany
http://www.agilosoftware.com
Follow us on twitter: http://twitter.com/agiloforscrum,
http://twitter.com/agilofortrac
Amtsgericht Charlottenburg: HRB 127146
CEO Marion Eickmann, Andrea Tomasini

Post by t***@gmail.com
Hi,
apologies for the delayed response, I didn't receive a notification on
your reply. Thanks for replying.
AdobeAAMDetect.plugin
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
Default Browser.plugin
Flash Player.plugin
LogMeIn.plugin
LogMeInSafari32.plugin
LogitechHarmony.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
Silverlight.plugin
flashplayer.xpt
nsIQTScriptablePlugin.xpt
It seems to occur on both my macs .. iMac (2011) Yosemite and MacBook Air
(2012) Yosemite. Both have the same issue in Safari since 8.0 was released.

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Follow Agilo on Twitter: http://twitter.com/agilofortrac
http://userstories.com/products/8-agilo-for-scrum
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http://freshmeat.net/projects/agiloforscrum
You have received this message because you are subscribed to
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Agilo Software GmbH <http://www.agilosoftware.com>.
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For more options, visit this group at
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